789biet Help Center — Everything You Need, All in One Place
Using an online betting platform can raise a lot of questions — especially if you're new to it. 789biet understands that. This Help Center was built not just to provide information, but to genuinely solve the problems users run into.
Here you'll find detailed information on account management, payment processes, bonus terms, betting rules, and much more — explained clearly and in Bengali.
Account Setup & Management
Opening an account at 789biet is completely free and takes just a few minutes. All you need is an active mobile number and a strong password. Once you register, an OTP will be sent to your phone — verify it and your account is ready to go.
After registering, go to your profile section to update your name, date of birth, and address. This information is required for withdrawal verification. Please note — only one account is allowed per mobile number or device. Creating multiple accounts is a violation of our terms.
If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered number — use it to set a new password.
How to Make a Deposit
789biet supports Bangladesh's most popular mobile banking services for deposits — Mobile Pay, Nagad, and Rocket. Bank transfers are also accepted. The minimum deposit amount is ৳500.
To make a deposit, log in to your account, click "Deposit", select your preferred payment method, and enter the amount. Then send the payment from your mobile banking to the number shown on screen. Your balance is usually updated within 2–5 minutes.
Withdrawal Process
When you're ready to withdraw your winnings, go to the "Withdrawal" menu, enter the amount, and choose your payment method. 789biet typically processes withdrawals within 5–15 minutes. Please note that KYC verification must be completed before your first withdrawal.
If your withdrawal is delayed, first check whether your KYC verification is complete and whether you've met the wagering requirements on any active bonus — these are the two most common causes. If the issue persists, contact us via live chat.
Bonus FAQ
To claim the 789biet welcome bonus, activate it after your first deposit. Bonus funds cannot be withdrawn directly — you'll need to meet the wagering requirement (typically 5–8x) first. Once that's done, any winnings from the bonus can be withdrawn as normal.
Every bonus has an expiry date. If you don't meet the wagering requirements before it expires, the bonus will be forfeited. It's worth reading the terms carefully before claiming any bonus.
Live Betting & Cash Out
In 789biet's live betting section, you can place bets while a match is in progress. Odds change in real time, so quick decisions matter. Odds may occasionally go "suspended" for a few seconds — this is normal and usually happens right after a key moment like a goal or wicket.
The cash out feature lets you settle a bet before the match ends. If things aren't going your way, a partial cash out can help limit your losses. Note that this option may not be available for every match.
Issues with the Mobile App
The 789biet mobile app works on both Android and iOS. If you're having trouble downloading it, go to your phone's settings and enable "Unknown Sources" or "Allow from this source". If the app crashes, try uninstalling and reinstalling it, or clear the app cache.
Older versions of the app may be missing certain features, so it's always a good idea to keep it updated. If you're on a weak connection, live betting and odds may load slowly — switch to Wi-Fi or a better network for the best experience.
Security & KYC Verification
789biet follows international security standards. All your data is protected with SSL encryption. We also recommend enabling two-factor authentication (2FA) for an extra layer of account security.
KYC verification requires a photo of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 24 hours. Withdrawals are not possible without completing this step — it's there to protect you.
